Sample Policy
See and touch the materials before you commit to a full order.
We know that ordering a container of custom furniture from overseas requires trust. Our sample programme is designed to remove that risk — you verify the material, the finish and our workmanship before production starts.
Three Ways to Sample
| Sample type | What you receive | Cost | Lead time |
|---|---|---|---|
| Material & finish samples | Board offcuts, edge-banded samples, finish chips, hardware samples | Free (you cover courier) | 3–5 days |
| Door / drawer sample | One finished cabinet door or drawer front in your chosen material, colour and hardware | USD 30–80 per piece, depending on finish | 7–10 days |
| Full unit sample | One complete cabinet unit (e.g. a base cabinet or a single wardrobe bay) | Quoted per design; sample cost credited to bulk order | 15–20 days |
Sample Cost & Refund Terms
- Material and finish samples are free. You only pay the international courier charge.
- Paid samples are credited back. When the sample order converts into a bulk order above the agreed threshold, the sample fee is deducted from your invoice.
- Sample shipping is at cost. We quote the courier charge separately and never mark it up.
- Sample lead time is independent of mass production — sampling does not delay your main order once approved.
What We Recommend by Project Type
| Your situation | Recommended sampling |
|---|---|
| First enquiry, comparing suppliers | Request free material & finish samples to verify quality claims |
| Ready to place a trial order | Order a door or drawer sample in your exact finish and hardware |
| Large development / tender | Full unit sample, plus a written QC and packing specification |
| Repeat buyer switching supplier | Door sample plus hardware comparison against your current supply |
How to Request Samples
Send us the following and we will prepare your sample pack within one business day:
- Product category (kitchen / wardrobe / bathroom vanity / whole-house)
- The finish, colour or material you are considering
- Your full delivery address and contact person for the courier
- Whether you need labelled samples for a tender or internal approval
Frequently Asked
Do you charge for samples?
Material and finish samples are free — you cover the courier only. Finished doors, drawers and full units are chargeable, and the fee is credited back against your bulk order once it is placed.
How long do samples take?
Material samples ship in 3–5 working days. A finished door or drawer sample takes 7–10 working days depending on the finish. Full unit samples take 15–20 working days.
Can you match an existing colour I already have?
Yes. Send us a physical colour reference, a paint code (RAL, NCS, Pantone) or a sample of your current furniture, and we will match it. If you can only send a photo, we will match as closely as possible and send you a physical chip for final approval.